Public SMS Program Page

SonusLabs LLC — SMS Consent & Privacy Policy

Support: support@sonuslabs.tech · Toll-Free: (888) 450-6743 · Website: sonuslabs.tech

This page explains how SonusLabs LLC collects consent to send SMS/text messages, how verbal consent works, how to opt out, and how your information is used.

Jump to: Verbal Opt-In · Web Opt-In Form · SMS Terms · Privacy Policy

What texts we send Transactional Two-way support

Account alerts / notices: appointment reminders, billing/payment links, verification codes.
Two-way support: replies to questions you text us.

We do not send marketing/promotional texts unless you separately opt in to marketing (optional checkbox below).

Verbal SMS Opt-In (Phone Call Consent)

If you provide consent over a phone call, we use the script below. Consent is recorded as a clear yes/no. We do not treat silence or continued conversation as consent.

Verbal consent script (exact language)

Agent/Virtual Assistant reads:

"Before we continue, can we text you updates about your request from SonusLabs LLC?
Message types include appointment reminders, billing/payment notices, verification codes, and support replies.
Message frequency varies (for example, up to 5 messages per week).
Message and data rates may apply.
Reply STOP to opt out at any time, and reply HELP for help.
Your consent is not a condition of purchase or service.
Do you agree to receive SMS text messages at this mobile number?"

Acceptable responses: "Yes", "I agree", "Okay", "Sure", or an unambiguous affirmative. If the caller says "No" or anything unclear, we do not opt them in.

Simulated call conversation (example)

Agent: Before we continue, can we text you updates about your request from SonusLabs LLC?
       Message types include appointment reminders, billing/payment notices, verification codes, and support replies.
       Message frequency varies, up to 5 messages per week. Msg & data rates may apply.
       Reply STOP to opt out anytime, HELP for help. Consent is not a condition of purchase.
       Do you agree to receive SMS text messages at this mobile number?

Caller: Yes.

Agent: Thank you. We'll send a confirmation text now. You can reply STOP at any time to opt out.

Confirmation text after verbal opt-in (recommended)

After a caller verbally opts in, we send this confirmation SMS:

SonusLabs LLC: You're opted in to SMS updates. Msg&data rates may apply. Reply STOP to opt out, HELP for help.

How verbal consent is recorded and stored (proof/audit)

What we store: phone number (ANI or provided), date/time (UTC), consent result (YES/NO), consent text + version, channel ("verbal"), and program name.
Call proof: call/session ID and (if call recording is enabled) a recording reference/ID tied to the consent event.
Traceability: agent/flow ID (virtual agent flow name or human agent ID), and source number (our toll-free).
Opt-out handling: STOP requests are logged with timestamp and honored immediately.

How we can verify this on request: we can export the opt-in record for a given phone number and provide the related call/session ID and recording reference that contains the opt-in (if recording is enabled).

Example fields: phone, consentTimestamp, consentMethod=verbal, consentText, consentTextVersion, callId, recordingId, sourceTollFree.

Storage systems (example): Consent records are stored in our secure database (e.g., CRM/Firestore/SQL) and linked to the call session. If call recording is enabled, we store only a recording reference/ID (not public) to support audits.

Opt-out + help behavior (exact)

STOP keywords: STOP, END, CANCEL, UNSUBSCRIBE, QUIT
STOP confirmation message:

SonusLabs LLC: You are unsubscribed and will receive no further messages.

HELP response example:

SonusLabs LLC: For help, reply to this message or email support@sonuslabs.tech. Msg&data rates may apply.

Web Opt-In Form

Fill out the form below to opt in online. The SMS consent checkbox is required and not pre-checked.

Program disclosures (prominent)

Program name: SonusLabs LLC SMS Updates
Message types: appointment reminders, billing/payment notices, verification codes, and support replies
Message frequency: varies (example: up to 5 messages/week)
Cost: message & data rates may apply
Opt-out: reply STOP to cancel (we also honor: END, CANCEL, UNSUBSCRIBE, QUIT)
Help: reply HELP or email support@sonuslabs.tech

Full name

Mobile number (SMS-enabled)

You confirm you're the owner/authorized user of this phone number.

Email (optional)

Why you want texts (use case)

Web confirmation text (recommended):
"SonusLabs LLC: You're opted in to SMS updates. Msg&data rates may apply. Reply STOP to opt out, HELP for help."

Proof / audit guidance

Store the opt-in record server-side: phone, timestamp, page URL, consent text, consent version, and (optionally) IP/user agent if permitted by your compliance policy.

SMS Terms

Program name: SonusLabs LLC SMS Updates
Sender: SonusLabs LLC
Use case: Transactional updates and two-way support (marketing only with separate opt-in)
Message frequency: Varies (example: up to 5 messages/week)
Cost: Message & data rates may apply
Opt out: Reply STOP to cancel (we also honor: STOP, END, CANCEL, UNSUBSCRIBE, QUIT)
STOP confirmation: "You are unsubscribed and will receive no further messages."
Help: Reply HELP or contact us at support@sonuslabs.tech

Consent methods supported: Web checkbox opt-in and/or verbal opt-in during a phone call (see "Verbal SMS Opt-In" above).

Privacy Policy — SonusLabs LLC

Effective date: 2026-01-27

1) What information we collect

Contact details: mobile number (required for SMS), and optionally name and email.
Message content: messages you send us and messages we send you.
Opt-in records: time/date of consent, consent language text + version, and the page where you opted in (web) OR the verbal consent record (call).
Call consent proof (if verbal opt-in is used): call/session ID and (if enabled) a call recording reference/ID tied to the consent event.
Technical data (optional): IP address and user agent if you submit via our website (only if you choose to log it).

2) How we use your information

To deliver the SMS/text messages you opted in to receive.
To respond to your requests and provide customer support.
To maintain compliance/audit records for consent and opt-out requests.
To prevent fraud/abuse and secure our services.

3) SMS consent and opt-out

You can opt out anytime by replying STOP.
For help, reply HELP or contact support@sonuslabs.tech.
Message frequency varies. Message & data rates may apply.
Your consent to receive SMS is not a condition of purchase or service.

4) Sharing of information

We may share information with service providers who help us deliver text messages and operate our systems (for example, SMS and hosting providers). We do not sell your personal information.

No mobile information sharing for marketing: Your mobile number and opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

5) Data retention

We retain opt-in/opt-out records and messaging logs as needed for compliance, troubleshooting, and legitimate business purposes. We delete or de-identify data when it is no longer needed, subject to legal requirements.

6) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

7) Your choices

Reply STOP to opt out of SMS.
Contact us to request access, correction, or deletion where applicable: support@sonuslabs.tech.

8) Contact

SonusLabs LLC
Email: support@sonuslabs.tech
Address: PO Box 18231, Halethorpe, MD 21227